Plain English: we'd rather refund you than have an unhappy customer. The conditions below exist mostly to handle the unusual cases — bulk LLM abuse, demonstrably bad-faith claims, etc. If you're a normal customer who tried Lucida and it didn't fit, we'll work with you.
1. Free trial (no card)
Your first 10 scored applications are free, no credit card required. There's nothing to refund. Use the trial to evaluate before paying.
2. Monthly plan (₹2,499/mo)
Cancel anytime from /admin/billing or by email. Cancellation takes effect at the end of your current billing period — you keep access for what you paid for.
No refunds on the current period, but no charge for the next one. We don't auto-renew without your explicit consent.
Exception: if Lucida is genuinely broken on our end for >48 hours during your billing month, email us — we'll pro-rate.
3. Annual prepay (₹24,999/yr)
30-day money-back window
Within 30 days of purchase, you can request a full refund if Lucida is genuinely not fit for your use case. We'll ask a friendly "what didn't work?" question — partly to help, partly to learn. We won't argue. Refund issued within 7 business days.
After 30 days
Pro-rata refunds at our discretion for the remainder of the term, calculated as:
refund = (₹24,999 × months_remaining_in_year) ÷ 12 − (LLM cost incurred to date)
In practice for a typical workspace the AI-cost deduction is small (a few hundred rupees). We document this here to be transparent, not as an escape hatch.
What forfeits the refund
- Demonstrable abuse of the platform (e.g. scraping, attempting to extract our prompts, bulk applications submitted from a single IP)
- Demonstrable bad-faith chargeback through Razorpay without prior contact with us
4. Founding 200 LTD (₹49,999 one-time)
The LTD plan is a meaningful commitment for both sides. We've made the refund terms generous because of that.
14-day full-refund window
Within 14 days of purchase, you can request a full refund for any reason. No questions, no friction. Refund issued within 7 business days.
14–90 days: pro-rata partial refund
Between days 14 and 90 from purchase, you can request a partial refund. We refund the unused portion of the five-year lifetime cap (see Terms §6), calculated as:
refund = ₹49,999 × (months_remaining_of_60_month_cap ÷ 60) − (LLM cost incurred to date)
After 90 days
No refunds, except in the wind-down scenarios documented in Terms §6 (operator incapacity, business wind-down, sale to successor). In those cases pro-rata refunds happen automatically.
5. How to ask for a refund
Email hello@lucida.team with subject line "Refund request" and include:
- The email address on your workspace
- The plan you're on
- (Optional) Why Lucida didn't fit — we read every one of these and use them to improve
We respond within 2 business days and process the refund within 7 business days via the original payment method (Razorpay). GST credit-note issued automatically.
6. Disputes
If we disagree on whether a refund is owed, both sides agree to attempt informal resolution by email for 30 days before escalating. Per Terms §11, formal disputes are governed by Indian law (Bangalore jurisdiction).
Indian consumers retain all rights under the Consumer Protection Act, 2019. Nothing in this policy waives those rights.
7. Changes
Changes to this policy apply only to future purchases. Refund terms in effect at the time of your purchase remain in effect for that purchase.